Crystal clear memories8/12/2023 ![]() ![]() If we have to write a handwritten apology note for who you were going to give your gift to, we can discuss that, too. Simply contact us and we'll make it right. If your order is shipped and not delivered when you expected it, we will discuss options with you to make it work. My order didn't arrive in time, and now I'm in trouble. ![]() We'll always give you an opportunity to cancel your order if we have to reach out to you to clarify the order or gather additional information, if the projected delivery date no longer works for you. In other words, if we have to reach out to you to complete a purchase (such as if you select "Choose Later" when ordering a custom crystal, or if we have to contact you regarding a photo issue), we can no longer guarantee the delivery date that was shown at the time of purchase. We guarantee the shipping dates of all of our orders when we have all of the information available to us at the time of purchase. Simply contact us and let us know your order was late, and we'll make it right. We promise to make it right in the event that that occurs. Sometimes, whether it's because of something under our control or not (such as weather-related issues), your order may not arrive in time. Our checkout process lists a delivery date based upon our own image conversion, processing, and engraving time, as well as the time our delivery carriers quote us to get your crystal to your destination. Not to worry, your crystal will arrive when we say it will! You say you guarantee your delivery. For orders with shipping addresses closer to our location in Florida, this may mean a longer handling time than orders distant from us, all so we can meet your guaranteed delivery date. We then prioritize orders based on guaranteed delivery date so your crystal arrives on or before the date we promised. Once you place your order, you will immediately see it on our Track Your Order page as Processing. How long does it take for my order to ship? We ship from our headquarters and manufacturing facility in Tampa, Florida. We ship the majority of our orders with UPS, but we cannot guarantee a specific carrier - but we do guarantee we'll ship it to arrive by the time we say it will. ![]() We also display the guaranteed delivery dates for each shipping option, so you can know for sure that your order will arrive when you need it, and that you're selecting the best shipping option for your wallet. This means that you can trust the quality of our products, trust our unbeatable prices, trust our trackable free shipping services, trust the way we protect your payment information, and of course, trust our discretion in handling all of your photos.When you check out, you'll have a number of shipping options that meet your budget and time frame. ![]() Therefore, all of our products are backed by our Trust Promise. Regarding their Trust Promise, Dan Nunn, the company’s spokesman said, “We work tirelessly to exceed your expectations. Customers can also choose their designs by holiday (Mother’s Day, Fathers’ Day, Christmas, Valentine’s Day, and more), or if they just have a picture that they would like to make 3D, they can choose one of the company’s signature shapes including rectangles bricks, rectangle towers, cube, heart, and prestige. The company offers premier 3d crystal engraving services for different occasions, including anniversaries, weddings, birthdays, graduations, memorials, among others. ![]()
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